PINO Chatbot Terms & Privacy

Updated 20 September 2026

PINO is the optional AI assistant for Pinocchio Playhouse Inc., operating as Pinocchio Play Café. This notice covers PINO’s text and voice chats. Aluvii bookings and other website services have their own terms and privacy information.

The short version

Ask a question without giving your name or contact details. PINO asks for those details only when you want the team to follow up, including party planning or customer support.
Chats are saved. Anything personal you choose to type or say becomes part of the conversation. Please share only what is needed.
Feedback is optional. We use chat activity and ratings to understand usage, find errors and improve answers.
You stay in control. Choose text or voice, skip feedback, decline follow-up or contact the team directly.

What PINO can do

PINO helps adults find information about visits, parties and activities, open relevant booking links, and pass requests to the team. It is an automated assistant and can make mistakes. Please confirm important prices, service details and arrangements before paying.

PINO cannot make or confirm bookings, check live booking availability, access private Aluvii orders, schedule appointments, or approve or carry out refunds. Party themes, food choices and other custom requests need the team’s confirmation. A chatbot enquiry is not a confirmed booking or design order.

Use your own adult contact details. Children should ask a parent or guardian to contact us. Please use PINO respectfully and lawfully. It is not an emergency service.

What we save and why

Your conversation: messages, replies and relevant context help PINO answer and keep track of the discussion. This can include age groups, guest numbers, preferences or a booking reference you provide. Ordinary questions do not require your identity, but chats are not guaranteed anonymous: your messages, voice or technical information may identify you.

Requested follow-up: PINO asks how you would like the team to contact you, then collects the name and details needed for your choice. A brief of your request is sent to the team’s enquiry mailbox. You can decline follow-up and keep asking questions. This does not subscribe you to marketing.

Optional voice: your microphone records while you hold the button. Releasing it sends the recording for transcription and a reply; cancelling discards that recording without sending it. Voice is not continuous listening. You can use text instead.

Activity and feedback: we record conversation and message counts, text or voice use, booking-link clicks, enquiries and technical failures. When feedback is enabled, we also save the question and delivered answer so the team can review replies in context. A thumbs-up or thumbs-down, reason and comment are optional. You can change or remove your vote. A link click does not tell us whether you completed a booking.

Technical information: a random conversation identifier, page address, request times and connection information help the chatbot work and prevent misuse. Hosting or service-provider logs may include an IP address and request information. These records are not a guarantee of anonymity.

Please do not send passwords, payment-card numbers, identity documents, children’s full names or exact birth dates, or unnecessary sensitive information. Keep names and contact details out of feedback comments. PINO does not accept photo or video uploads.

Who handles the information

Pinocchio staff handle enquiries and review feedback. Future 8 Digital can access relevant records to operate and support PINO. Access is for these purposes.

Our hosting, database and automation services store and process chatbot records. OpenAI processes AI replies and voice transcription; xAI generates spoken replies. Google Sheets supplies business information, while Gmail and the team’s email service handle enquiry notifications. Visitors do not give PINO access to their own Google accounts. Link-preview images can load from the linked website, which receives a normal image request.

Providers may process information outside Canada, where different laws can apply. Their applicable privacy and retention practices also apply to information they process. Pinocchio remains responsible for information under its control. Ask us if you would like more detail before using PINO.

How long records stay

Routine conversations: removed from the active chatbot database 30 days after the last message.
Detailed analytics and feedback: kept for up to 30 days after the original message. Changing a vote does not restart that period. A temporary website delivery queue expires after 24 hours.
Enquiry briefs: kept while the team handles the request, then removed from the chatbot database 90 days after the team marks it resolved.
Email copies: marking a case resolved does not delete its emails. Pinocchio handles received and sent copies separately as part of the same enquiry-retention process. Contact us for a deletion request.
Database backups: deleted records may remain in restricted rolling backups for up to seven additional days. Hosting and provider backups or technical logs may follow separate schedules.

On your device: browser session storage keeps your messages as you move between Pinocchio pages. Open tabs on the same Pinocchio website can share the active conversation, including between text and voice. Closing the chatbox does not erase it. “Start a new conversation” clears that browser conversation across connected tabs, but does not delete server records. Browser session restoration can restore saved chats. Do not use a shared device for information you want to keep private.

Bookings, choices and privacy requests

Aluvii handles bookings, accounts and payments. Opening a booking link takes you to a separate service; this notice does not replace its purchase conditions or Aluvii’s Privacy Policy. PINO does not transfer your chat transcript to Aluvii through a booking link.

You can stop using PINO at any time. To ask about access, correction, deletion, withdrawing consent or a privacy concern, email info@pinocchioplaycafe.com. Give the approximate chat date and enough detail to locate the record. Stopping a chat or removing a vote does not automatically delete every related record.

We will explain any lawful limits on a request, including records needed for a legal obligation or dispute. You may raise an unresolved privacy concern with the Office of the Privacy Commissioner of Canada. Using PINO does not waive your privacy or consumer rights. We will update this notice when the service changes and seek additional consent where required.